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Spa Terms and Conditions

​The Spa - Terms and Conditions

Spa Opening Hours

Monday to Wednesday: 9.30am-4.30pm
Friday: 10.00am-6.00pm
Saturday and Sunday: 9.30am-5.30pm

Spa Reception Opening Hours

Monday to Wednesday: 9.00am-4.00pm
Thursday: 10.00am-4.00pm
Friday to Sunday: 9.30am-6.30pm

Age Restrictions

The Spa at The Merchant Hotel has been created as an adult environment and therefore has a strict over 18’s only policy.

Reservations and Enquiries

For any questions, further information or to book treatments please contact our Spa Reception via: Tel: +44 (0) 28 9026 2712 E-mail:

Arrival Time

We would ask that you arrive 15 minutes prior to your scheduled start time. This is to enable you to complete medical information, change, relax, unwind and familiarise yourself with your surroundings so the treatment can commence at the scheduled time. Please note that late arrival will result in the treatment time being reduced.

Medical Conditions

It is important that you advise us in advance of any health conditions, allergies or injuries which could affect your treatment when making your reservation.

Visiting The Spa if Pregnant

We welcome pregnant ladies to the spa and are delighted to offer treatments tailored for you and your baby. Please note you must be over your first trimester for treatments and unfortunately cannot use the spa facilities while pregnant. Please call Spa Reception on 02890 262712 and speak to one of our team who will be happy to advise you or answer any questions you may have at this special time.

Service Charge

A discretionary service charge of 10% will be added to your bill.

Cancellation Policy

You are respectfully advised that the full treatment cost will be incurred if less than 24 hours notice is given of an appointment postponement or cancellation. For non-resident clients, credit card details are required at the time of booking to secure your appointment. Group bookings of 5 people or more will require a £20.00 deposit per person to secure the booking and the cancellation period will be stated on your booking form.


Swimwear is obligatory within the hydrotherapy area. Upon arrival you will be provided with a luxury robe, towel and slippers. We want you to feel comfortable and relaxed during your body treatments but we must ask that undergarments be worn.


To preserve the tranquillity of The Spa we request that all guests switch off their mobile phones and leave them within their locker. We request that guests keep noise to a minimum. The Spa at the Merchant Hotel is an adult only environment and open only to persons 18 and over.


Lockers are provided for your individual use, however, we recommend that you do not bring valuables into The Spa. The Spa at the Merchant Hotel does not accept any responsibility for loss or damage of personal items.

Gift vouchers

Treat someone to the perfect gift with a gift voucher from The Spa at The Merchant Hotel. Vouchers can be redeemed against any spa treatment, spa package or used to buy products from the Spa Boutique.


The Spa at The Merchant Hotel reserves the right to alter prices and change or discontinue services without prior notice.