This policy describes how The Merchant Hotel Limited collects and uses or discloses your personal information when you contact us, use our services or our website.
Your privacy is important to us and we promise to respect your personal information. Information is collected lawfully and in accordance with the Data Protection Act 1998 and we will do our best to ensure that your details are accurate and up-to-date.
We collect personal information that you choose to provide voluntarily when using our website, when you make a call to us or when you correspond with us by e-mail or otherwise, including your address, phone numbers or email addresses.
We will use your personal information so that we can provide you with a 5 star service, in particular to:
We never sell or make available your personal details to any third party except where it is required in direct relation to your booking. These parties may include:
Personal information you supply us with and the information about your use of services will only be used by us, to tell you by letter, telephone or email about services that may be of interest to you. Your personal information will not be disclosed to any third party for marketing purposes.
We keep records for as long as required to manage hotel bookings and provide the other relevant services. Where your information is no longer required, we will ensure it is disposed of in a safe manner.
You have the right to see or access the personal information we hold about you. As permitted by law we will charge a £10 fee for processing this request.