The wellbeing of our customers has always been our number one priority. We have therefore put a number of subtle precautions in place to ensure our customers are able to relax and rejuvenate in a safe environment.
We are strictly adhering to government advice and are continually monitoring our protocols in line with ongoing updates on best practise and social distancing. The Spa has undergone a thorough risk assessment and all of our employees will undergo a Covid-19 Induction course before returning to work to ensure they understand and implement the procedures we have put in place.
All areas of the hotel are cleaned and thoroughly sanitized with the use of Oxivir disinfectant spray. Oxivir is a highly effective disinfectant which is used in hospitals and has been formulated specifically for controlling pathogen outbreaks and cleaning ‘high-risk’ infection areas. Staff have been trained in the use of our Oxivir disinfectants as well as personal and environmental hygiene protocols and are proactively preventing the spread of Covid-19. Special attention will be given to ‘high-touch’ areas.
Face masks will be worn by our Spa Receptionists when they are not behind the Reception Shield. Face shields will be worn by all therapists. Customers will also be required to wear a face mask during treatments and while in the relaxation room. A member of staff will provide you with a face mask on arrival.
We have reduced our list of Spa treatments in order to minimise direct face-to-face contact during treatments.
Unfortunately, our hydrotherapy area remains closed in line with current directives on social distancing. We are monitoring this situation closely and will reopen this area once it is safe to do so.
In line with current Government legislation, the Merchant Hotel will be closed to non-residents from 26th December. To book an overnight stay, please do so via our website or by emailing email@example.com.
E-gift experience vouchers due to expire during the time we are closed will automatically be extended to 31st October 2021. Monetary gift cards and e-vouchers purchased after 2015 are now valid for 7 years.Close