Simply put, we guarantee, if you book with us directly you will get the best rate available anywhere! If, however you do find a lower rate elsewhere on the internet, we promise to match that price immediately with no fuss. Although it’s a great reason to book direct, our best rate guarantees isn’t the only benefit of booking direct:-
Because you’ve booked with us directly, we’ve asked you all the right questions and documented everything. We will ensure everything is ready for your arrival, just the way you like it.
Unlike some other sites, we NEVER, EVER, sell or trade your personal information. Your privacy and security are as important to us as they are to you. If you agree we will occasionally send you information and offers about The Merchant but it is easy to unsubscribe and we will never bombard you with messages.
All room charges and taxes are shown up front on our website; the price you see is the price you will pay. Furthermore there are no additional fees to modify an existing reservation. Because you have booked directly with us, you deal directly with us 24 hours a day, 365 days a year we are happy to help.
As a special thank you for booking direct and always at your discretion, we will add your details to our exclusive database. You’ll receive special deals exclusively available for guests that have booked directly with us.
We understand that plans can change at a moments notice and you may need to cancel your booking with us. Our free cancellation policy means you won’t be charged a fee for doing so.
Terms & Conditions The lower rate must be for the same dates, room type and number of guests and have the same terms and conditions at the time of booking.
• You must have proof of the lower price and make us aware of all details within 48hrs of having made your booking.
• Our Lowest Price Promise applies to online rates available to the general public. Group, corporate or rates which are part of a travel package do not qualify.