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Customer Testimonials

Since the 5 Star Merchant Hotel first opened it quickly established a reputation as the first choice for both business events and all manner of special occasions. But please don’t just take our word for it, read what some of our customers say.

Burke Shipping

As usual we had a great night, staff were excellent, everyone was impressed with the venue, our guests from the Republic of Ireland were more than impressed with their stay and said they had never met friendlier staff or better service anywhere in the world. They were very sorry to go and said if they had of known the Hotel was so good they would have stayed longer, they are all talking of their next break in Belfast.

Denise McCready
Burke Shipping
Roof Garden Party & Accommodation


Yesterday’s event went very well! Thank you for your help. I have never worked on an event in The Merchant Hotel before and I was very impressed compared to other hotels in Belfast.  The staff were all very helpful. Thanks again.

Hannah McHugh

Mirror Media

Just wanted to drop you a line to thank you and all your staff for hosting our Roof Garden event on Thursday. I've organised a lot of industry gatherings over the years and I have never met a team so committed and attentive as the lovely ladies and gents who worked on this event. Everyone went the extra mile, whether management, reception, bar or door staff, and it did not go unnoticed. The food and cocktails were delicious and our guests were blown away by the night. We've had so many positive emails and I'm sure that you will see some further business from our clients as a result. I really hope to be able to work with you again in the future.

Lucy Dougan
Mirror Media
Client Entertaining

Bar Library

Can I just take the opportunity to thank you and the staff at the Merchant for the dinner. I am a big fan of the hotel generally, however, on this occasion the hospitality we received completely went above and beyond all expectations. We had a number of distinguished guests both from Belfast and from London, all of whom were delighted with the evening and all have commented on what a great night they had. Please pass on my regards to the chef for the delicious food and the waiting staff for the excellent service.

Kelly Doherty
Bar Library
Business Dinner

McDonald's Restaurants

I wanted to drop you a note to thank you and all the staff that looked after us yesterday for all their help and excellent service that ensured all who attended had an excellent day. Our visitors from Scotland were first time visitors to the hotel and left with a very positive impression.

Niall Hennessy
McDonald's Restaurants Limited
Business Meeting

Northern Ireland Optometric Society

We had a wonderful weekend, Janos as always was fabulous. Hard to improve on perfection, but I think he gets better every year. So reassuring and talented, we were in expert hands. Janos is a true gentleman and truly is a pleasure to work with. Astu took over seamlessly during the evening, and looked after us exceptionally well , both men are very good at their jobs, and have such a calming nature and friendly smile no matter what is asked of them, when they are under pressure. Those who stayed for lunch, thoroughly enjoyed it and the girls were fab providing little boxes to take some home. Please can I thank the chef for the effort that they went into for our gluten free options, I loved mine esp. the little gluten free chocolate tart, it tasted too good to be GF!! Your chef is a genius.

...everyone enjoyed themselves, we have received great feed back regarding our daytime conference, and there was a lovely relaxed atmosphere at the evening gala dinner. Food was very good, and our guests from England especially loved the delicate art work of the swan dessert!

Natasha Healey
Business Meeting & Dinner Party