In light of the current Covid-19 pandemic, and in line with the latest government directive, The Merchant Hotel is closed temporarily, with a provisional reopening date of 3rd July 2020. Click here to view our Health & Safety Promise.
We will keep the situation under regular review and keep the channels of communication open for guests with bookings.
Please also be assured that if the situation changes our reservations team will be in contact with all of our guests with bookings that will be directly affected. We greatly appreciate your patience and understanding at this time. If you have an urgent enquiry, please contact us on +44 (0) 28 9023 4888.
Please note this important information regarding Merchant Hotel Gift Cards:
We recently changed our policy for monetary gift cards; these no longer have an expiry date. This is applicable for all monetary gift cards purchased from 2015 onwards. All e-gift experiences will be honoured until the 30th November 2020. After this time, they may be exchanged for a service equivalent to their monetary value at the manager's discretion.
From the entire team at The Merchant Hotel, we wish to extend our thanks to all our customers for their continued support and understanding in these strange and unprecedented times. Stay safe and look after each other until we are back to do it for you. We look forward to welcoming you again soon.