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Contact Us

​Contact Us

To ensure that we can answer your questions as quickly and efficiently as possible please ensure you direct your enquiry to the correct department.

​General Enquiries

For all general enquiries and for additional information about the hotel please contact us via: The Merchant Hotel 16 Skipper Street Belfast BT1 2DZ Tel: +44 (0) 28 9023 4888 Toll Free from North America: 1-844-620-3499 E-mail:

​Customer Feedback

We would love to hear from you about your stay.  If you have any feedback or suggestions them please contact us via: E-mail:

​Room Reservations

Our Reservations Team can be contacted via: Tel: +44 (0) 28 9023 4888 Toll Free from North America: 1-866-237-6061 E-mail:

Group Reservations

If your booking is for 8 or more guests then please speak to our Group Reservations Team via: Tel: +44 (0) 28 9023 4888 E-mail:

Event Enquiries

For all questions regarding meetings, events or conferences please speak to our Events Team via: Tel: +44 (0) 28 9026 2717 E-mail:

Wedding Enquiries

For any wedding enquiries please contact one of our Wedding Co-ordinators via: Tel: +44 (0) 28 9026 2717 E-mail:

Spa Enquiries

For any questions, further information or to book treatments please contact our Spa Reception via: Tel: +44 (0) 28 9026 2712 E-mail:

Key Personnel

  • General Manager - Gavin Carroll
  • Operations Manager - Sorcha Wolsey
  • Marketing Director - Petra Wolsey
  • Sales Manager - Paula Stephens
  • Meetings & Events Manager - Clare Mullin
  • Spa Manager - Eithne Blaney 
  • Human Resources Manager - Maeve Morgan